Shipping policy
Policy
Thank you for shopping with 2Face Graphics! Weβre committed to ensuring your order is delivered promptly and safely. Please review our shipping policies below.
Processing Time
- Orders are processed within 1-3 business days. For custom and personalized items, please allow an additional 3-5 business days for production.
- Youβll receive an email confirmation with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- Standard Shipping: 5-7 business days
-
Expedited Shipping: 2-3 business days
Shipping rates are calculated based on your location and chosen delivery speed. Rates will be displayed at checkout.
International Shipping
We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
Order Tracking
Once your order is shipped, youβll receive a tracking number via email. You can use this number to check your shipmentβs status on the carrierβs website.
Shipping Delays
While we strive to ensure timely delivery, unexpected delays with the carrier may occur, especially during peak seasons or severe weather. We appreciate your understanding and will do our best to keep you informed if there are any issues.
Lost or Damaged Packages
If your order arrives damaged or if you suspect itβs lost, please reach out to us at info@2fg.ca within 7 days of delivery, and weβll assist you in resolving the issue.
Thank you for choosing 2Face Graphics! If you have any questions regarding your shipment, please donβt hesitate to contact us.