Refund policy

Return & Refund Policy

Last Updated: September 2026

At 2Face Graphics, many of our products are handmade, made-to-order, customized, or personalized specifically for you. Because of this, return eligibility depends on the type of product purchased.

If you have questions about a product or its eligibility for return, please contact us before placing your order.

General Returns

For eligible, non-custom products, we accept return requests within 30 days of delivery.

To be eligible for a return, the item must:

-Be unused and unworn

-Be in the same condition in which you received it

-Be in its original packaging Include tags, where applicable

-Include proof of purchase

Customers are responsible for return shipping costs unless the item was received damaged, defective, or was sent incorrectly.

Please contact us before sending any item back. Items returned without prior approval may not be accepted.

To request a return, contact:

info@2fg.ca

Custom & Personalized Products

Because custom and personalized products are created specifically for each customer, custom, personalized, and special-order items are final sale and cannot be returned or exchanged due to a change of mind, personal preference, incorrect sizing, or ordering the wrong option.

This includes, but is not limited to:

  • Custom and personalized tumblers

  • Custom tumbler and drinkware

  • Custom Ribbon Pawzβ„’ dog bandanas

  • Custom Ribbon Luxβ„’ tote bags

  • Custom beadwork

  • Special-order products

  • Other products created specifically to a customer's requested design

Please carefully review names, spelling, colors, sizes, measurements, and personalization details before approving your order.

If 2Face Graphics makes an error, or your custom item arrives damaged or defective, please contact us so we can review the issue and determine an appropriate resolution.

Ribbon Pawzβ„’ Dog Bandanas

Our Ribbon Pawzβ„’ dog bandanas are handmade and may include custom sizing, fabrics, ribbons, and design details.

Because these products are handmade and may be customized specifically for your pet, custom Ribbon Pawzβ„’ orders are final sale and cannot be returned or exchanged due to sizing, personal preference, or change of mind.

Please carefully check the size guide before ordering.

If your bandana arrives damaged, defective, or is not the item you ordered, please contact us so we can review the issue.

Ribbon Luxβ„’ Tote Bags

Ribbon Luxβ„’ tote bags may be handmade and/or customized to order.

Customized or personalized Ribbon Luxβ„’ tote bags are final sale and cannot be returned or exchanged due to change of mind, personal preference, or ordering the wrong option.

If your tote arrives damaged, defective, or is not the item you ordered, please contact us so we can review the issue.

Digital Downloads

Due to the nature of digital products, all digital downloads are final sale and are not eligible for refunds or exchanges once the files have been delivered or downloaded.

If you experience a technical problem with a digital file, please contact us at info@2fg.ca and we will do our best to help resolve the issue.

Sale & Clearance Items

Sale, clearance, promotional, and discounted items are final sale and are not eligible for return or exchange unless the item arrives damaged, defective, or is incorrect.

Beadwork

Each piece of beadwork is handmade individually. Slight variations in color, size, bead placement, or finish are normal and are part of the unique nature of handmade work.

Processing Time

Standard beadwork processing time is approximately 7–14 business days, excluding shipping.

Custom beadwork may require additional processing time depending on the design and complexity.

Custom Beadwork

Custom beadwork requests are welcome.

A non-refundable deposit may be required before custom work begins.

Once the design, colors, materials, and other details have been approved, changes may not be possible or may result in additional charges.

Beadwork Returns & Exchanges

Due to the handmade and personal nature of beadwork, all beadwork sales are final.

If your beadwork arrives damaged or has a manufacturing defect, please contact us within 3 days of delivery with clear photos of the item and packaging.

Normal wear and tear, accidental damage, improper care, or damage occurring after delivery are not considered manufacturing defects.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as you receive it.

If your item arrives:

-DamagedΒ 

-Defective Incorrect

-Missing parts or components

please contact us within 3 days of delivery, where possible, with clear photos of the item and packaging.

Do not return the item before contacting us. We will review the issue and provide instructions if a return, replacement, or other resolution is appropriate.

Refunds

If your return is approved, we will notify you once the returned item has been received and inspected.

Approved refunds will be issued to your original payment method within 10 business days of the return being approved.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@2fg.ca

Shipping

We carefully package orders to help protect them during shipping.

2Face Graphics is not responsible for shipping delays caused by postal carriers, customs, weather, or circumstances outside our control. However, we will do our best to assist if a shipping issue occurs.

Contact Us

If you have questions about returns, refunds, damaged items, custom orders, or any of our products, please contact us:

2Face Graphics
Ontario, Canada
Email: info@2fg.ca